Remote Client Services Coordinator
A virtual front desk for your practice: families, phones, forms and the small follow-ups that build trust, handled remotely.
100% remoteNo contract, cancel anytime
What this role does in an ABA practice
- Answers your main line and inbox, routes messages and verifies identity before sharing any information
- Sends and tracks consent forms, releases and family paperwork electronically
- Confirms appointments and relays session changes between families and clinicians
- Takes payments through your online payment system and explains statements at a high level
- Logs every interaction in your practice-management system
What we screen for
- Phone scenario with identity verification and the minimum-necessary standard
- De-escalation with a frustrated caregiver
- Managing a queue of calls, emails and portal messages
- Respectful communication with autistic clients and their families
- Practice-management and e-signature basics
Every candidate also completes HIPAA privacy and security training.
Typical software
- CentralReach
- AlohaABA
- VoIP phone systems
- E-signature platforms
- Online payment portals
How it works remotely
Fully remote. Ideal for practices that want a consistent, professional voice on every call without adding a desk to the clinic.
Sample interview and skills-test items
- CallA caller says they are a grandparent and asks what time a client’s session ends. What do you say?
- QueueTwo calls are holding, a parent emails about a bill and a clinician messages about a late cancellation. Walk us through it.
- WarmthHow do you make a family feel welcome when you will never meet them in person?
Hiring a client services coordinator?
About half the cost of a local hire. Free to interview. No contract.